You've Got Questions
We've got answers.
WORKING WITH LOGOTENT
I have a low quality logo file. Is that okay?
Don’t worry about it! No matter the quality, our art team will work their magic to recreate a useable, high quality image, perfect for large format printing. If you’d like to purchase this newly created vector logo for future branding, just let us know
Will my tent perfectly match the mockup I designed?
Yes. Our team handles all mockups very carefully to guarantee the most accurate representation of your design. With the exception of screen color variances (varying levels of ability to display colors on monitors and screens), your tent will look identical to your placed order.
What is UV printing?
While traditional inks are solvent-based and require drying time, UV inks are dried immediately with UV light. As a result, the printing is faster and safer for the environment because there are no chemicals released into the air. Additionally, because the ink has less time to absorb the material, the final print is more vibrant compared to other forms of printing. Long story short, UV printing is the best method for large format printing. Hands down.
Where are you located?
We are located in Northern Michigan, USA!
Can we talk on the phone?
LogoTent does not have a dedicated sales or customer service call center. We aim to keep pricing as low as we can for you by automating as many processes as possible. We do have a FAQ page, a live chat platform for basic questions and we will reply within 24 hours to emails sent to firstname.lastname@example.org
What is the tent frame made out of?
Anodized aluminum, the same material used to protect satellites from the harsh environment of space.
How much does the tent weigh?
What’s the height of the tent when it’s fully extended?
Peak height is 10’ 9” and head clearance is 6’ 9”.
What are the packed dimensions of the tent?
10” X 10” X 62”
Are your tents available in different sizes?
At this time, we only offer 10x10 models. However, we plan to add additional sizes in the near future.
How do I secure my tent to the ground?
Two words: Stake Kit. You’ll get one with your tent, and it’ll be your tent’s best friend. You can also purchase sand bags as a ballasting option for solid surfaces.
Is the canopy waterproof?
No, they are water-resistant. Our fabrics are coated with a finish that makes them impervious to water, but not entirely waterproof. With extended exposure to water or heavy rain, water can bead up on or under the fabric. This can lead to droplets making their way through the fabric, particularly on or around seams where the material has been punctured by sewing needles in the fabrication process. Our pop-up tents are designed to provide limited shelter and protection during inclement weather, however, they are not permanent shelters and should be taken down during severe or sustained rain storms. We recommend that the product is collapsed after each use, unless otherwise specified, and not left unattended for extended periods.
Is this tent wind-resistant?
Wind is not afraid of our tents and will not divert itself around them. Please stake and/or ballast your tent appropriately for the conditions, knowing the weather is unpredictable and can change in an instant.
How long does it take to set up the tent?
It may take 3-5 minutes to set it up your first time, but once you get the hang of it you should be able to set it up in 2 minutes or less. Whether you’re on your own or setting up with a friend, you can install your tent in the time it takes to heat up last night’s macaroni dinner.
Can I remove the canopy and replace it with a new one?
Yes, as long as your new canopy is manufactured by us. If you order a replacement canopy from a different provider, it will likely not fit properly on our LogoTent frame.
ORDERING / SHIPPING
When can I expect to receive my tent?
Your tent will ship within 7 business days after submitting your order. Shipping transit times average 2-4 days, depending on your shipping address. Once your order ships you will receive an email with tracking.
What is included in my order?
Aside from your canopy and frame, you’ll also receive a stake kit, transport bag, and a 1-year warranty against manufacturer’s defects.
Can I expedite my order?
You cannot get faster shipping, but you can arrange for a faster production time. This option is located in your cart and does require additional costs.
Can I cancel my order?
This is not ideal. In order to get products into our client’s hands quickly, we begin production as soon as you give us approval. However, if you need to cancel your order for any reason, email email@example.com
immediately. We will determine where your order is in our production process. While we cannot refund any custom work done, we will be able to refund stock hardware costs as long as the order has not shipped. Any changes to the order post-approval will be subject to additional costs.
What is your return and/or refund policy?
Any custom printed products are not eligible for return and/or refund. Hardware must be returned unused and undamaged in order to be eligible for a return and/or refund.
Can I use my shipping account?
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express via our online payment portal. We can accept checks, but this will delay production as we must wait for it to arrive and ultimately clear prior to beginning production.
Can I arrange a payment plan?
Payment terms are not available for any order under $10,000. To request payment plan terms, please email firstname.lastname@example.org
in order to receive a credit application.
WARRANTY & REPLACEMENT
Is there a warranty on my tent?
Every LogoTent has a 1-year warranty against manufacturer’s defects. Wear and tear consistent with regular use, misuse or abuse is not covered by the warranty.
Can I order replacement parts for my frame?
No. Instead, we will send an entire frame replacement. Contact us
directly to order a frame replacement
My branding changed, can I order a rebranded canopy?
Yes. Contact us
directly to order a rebranded canopy.